First Bank Unveils 24/7 Digital Centre at Bayero University Kano

First Bank of Nigeria Limited has launched a fully automated Digital Xperience Centre at Bayero University Kano (BUK), offering customers round-the-clock self-service banking.

The new facility, which provides services such as deposits, withdrawals, and payments through advanced ATMs, is part of the bank’s drive to enhance convenience and expand access to digital financial services nationwide.

Speaking during the commissioning, the bank’s Group Head of Branch Operations and Services, Mrs. Abimbola Kunle Ajayi, said the initiative reflects First Bank’s commitment to leveraging technology for improved customer experience.

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“The centre showcases the bank’s digital transformation journey and provides customers with the ability to perform transactions independently in a comfortable environment,” she said.

Mrs. Ajayi added that during the unveiling, the Deputy Vice-Chancellor of the university successfully carried out a fund transfer, while the Students’ Union President created an ATM card to demonstrate the centre’s efficiency.

Managing Director and Chief Executive Officer of First Bank Group, Dr. Olusegun Alebiosu, described the centre as a strategic step toward a “digital-first” banking experience.

He said the initiative would revolutionise service delivery by providing seamless, secure, and 24-hour access to banking, particularly for students and residents within the university community.

“Our transformation agenda is anchored on leveraging technology to simplify banking transactions and expand financial inclusion. The future of banking is digital, and we are building the infrastructure to make that future accessible today,” Alebiosu said.

Vice-Chancellor of BUK, Professor Haruna Musa, represented by Professor Amina Mustapha, commended First Bank for the project and urged students to take full advantage of the facility while ensuring its proper maintenance.

Several customers who used the centre during the launch expressed satisfaction with its efficiency. Dauda Yusuf, one of the users, said the new facility would “save students the stress of travelling into town for simple transactions.”

The Digital Xperience Centre is the second of its kind in Northern Nigeria and forms part of First Bank’s broader plan to modernise its service channels and promote financial inclusion through technology-driven solutions.