Moniepoint raises alarm over alleged digital smear campaign

Moniepoint has raised concerns over what it described as a coordinated digital smear campaign, clarifying that an ongoing court case relates to alleged organised reputational attacks rather than customer criticism.

Speaking at a media briefing in Lagos, the company, through its Public and Media Relations Manager, Bemigho Awala, stated that it had neither arrested nor requested the arrest of any individual over service-related complaints.

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According to the company, unusual patterns began to emerge across social media, suggesting coordinated activity capable of undermining public confidence in the financial system.

“In response to these concerns, the company confirmed that it formally reported the matter to law enforcement authorities, in line with its responsibility as a regulated financial institution,” Awala said.

Moniepoint noted that while it supports the right of Nigerians to express opinions and hold institutions accountable, recent developments pointed to actions extending beyond legitimate criticism.

The firm stated that the case before the court involves allegations including coordinated inducement, fabrication of narratives, impersonation, and reputational harm, all of which will be determined through the judicial process.

It added that the situation highlights broader risks within the digital ecosystem and underscores the need to distinguish between genuine public discourse and organised online behaviour that could erode trust.

The company reaffirmed its commitment to transparency, stating that customer feedback remains central to improving its services and operations, while maintaining that safeguarding public trust is critical given the scale of its platform.